Support Center
We are here to help with your Islamic travel experience. Get support for bookings, payments, and travel guidance.
Contact Our Support Team
Live Chat
Get instant help with our live chat support available 24/7 during travel seasons
Support Hours
Regular Support
Sunday - Thursday
9:00 AM - 6:00 PM (GMT+3)
Emergency Travel Support
24/7 during Hajj & Umrah seasons
Available for active travelers
Frequently Asked Questions
How do I book a pilgrimage package?
Browse available packages, select your preferred dates, create an account, and complete the secure checkout process. You will receive instant confirmation via email.
What payment methods do you accept?
We accept major credit cards, debit cards, and bank transfers. Many packages also offer flexible payment plans with installment options.
Can I cancel or modify my booking?
Cancellation and modification policies vary by package due to visa requirements and hotel bookings. Please check the specific terms during booking or contact support.
Are all religious guides verified?
Yes, all Islamic scholars and guides on our platform undergo thorough verification of their credentials, experience, and community standing.
What if I need help during my journey?
We provide 24/7 support during travel periods. Your religious guide will also be available throughout the journey for any assistance needed.
Do you help with visa applications?
Our religious guides and support team provide guidance on visa requirements and documentation needed for Saudi Arabia travel.
Additional Resources
Emergency Support
If you are currently traveling and need immediate assistance:
Emergency WhatsApp: +966533720168
24/7 Hotline: +966533720168
For medical emergencies, contact local emergency services first
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